Our friendly support team are ready and waiting to help with any queries you have - just email firstname.lastname@example.org for a speedy response
Here's some frequently asked questions in the meantime:
Will my order be affected by any Covid-19 delays?
No - our processing times are back to normal now (woo hoo) so your order should be dispatched within 1-2 days.
Will my order be affected by Brexit?
*Deliveries to UK addresses will not be affected.* Like most stores (and shoppers) on both sides of the border, we are really disappointed to see the implications of the final Brexit agreement.
Unfortunately, between now and 1st July, most of our EU customers could be asked to pay additional taxes or customs fees upon receiving their orders.
There are 3 tiers for extra charges for UK orders arriving in the EU:
1) if your order value is under €22, you shouldn't be asked to pay any extras at all.
2) if your order is between €22-€150 you're likely to be asked to pay local VAT at customs (you should be able to claim back the UK VAT you paid on your purchase here, but we appreciate it’s extra effort and not ideal)
3) on orders of €150 and over customers are likely to also be requested to pay import fees
Fortunately we only expect this to be a struggle until July 1st. After that, EU regulations will mean we're able to operate in the same way we previously did - without anyone having to pay extra taxes or customs fees.
To our EU customers: we love you guys, and thank you for bearing with us!
Are your products ethically made?
Absolutely. We know that fast fashion is harming our planet, so we're obsessed with making sure that our clothing is ethically made, awesome quality, and will be with you for years to come.
We promise our tees are:
• Ethically made in a WRAP certified facility
• Printed with eco-friendly ink, with virtually zero waste
• And then shipped in plastic-free packaging
How do you give back?
We became vegan for the animals, for the planet, and for the people. With your support we continue to donate to amazing sanctuaries for rescued farm animals.
What countries do you ship to?
We ship to most countries!
Sadly there are some countries we're not able to ship to due to carrier restrictions, but we'll continue to work on it. We are not able to ship to: Afghanistan, Iran, Islamic Republic Of, Iraq, Jordan, Myanmar, Korea, Democratic People's Republic Of, Russia, Sri Lanka, Syria, Yemen, Algeria, Angola, Burundi, Congo, Congo, The Democratic Republic Of The, Liberia, Libyan Arab Jamahiriya, Nigeria, Romania, Sierra Leone, Somalia, Saudi Arabia, South Africa, South Sudan, Sudan, Togo, Zimbabwe, Cuba, Brazil, Paraguay, Mexico, United Arab Emirates, Belarus, Bosnia And Herzegovina, Croatia, Moldova, Republic of, Montenegro, Serbia
How fast is your turnaround time?
Typically we'll prep your item and dispatch it within 3 business days.
Can I trust these Vegan Outfitters people?
Our checkout uses Shopify Payments, Paypal, Apple Pay and Google Pay for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know over live chat and they'll do everything in their power to fix the problem or give you a full refund.
How long will my order take to arrive?
We need 3-5 days to prep your item, and then once dispatched, you can expect your order within:
• 1-2 business days - UK
• 3-5 business days - Europe
• 2-4 business days - USA
How much does shipping cost?
Shipping costs vary based on location and the size of your order. The table below summarises costs for our most popular locations and order types. If you have any specific requirements, just drop us an email.
What's your returns policy?
We do not offer refunds, but we will happily accept size exchanges within 30 days. As part of our zero-waste policy, we print each item fresh to order, so we encourage our customers to check our sizing / measurements guides to make sure that they get the right size first time around. Our team will also be on hand on live chat to give sizing advice, in case you wanted to chat to a human being.
Have more questions?
We're here to help! Find the live chat icon to the right of the screen -->